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Hub 3 replacement

SimBailey
Just joined

Permanent red light for a couple of months now but it is not overheating.

Went through whatsapp process and eventually received a replacement power cable which has had zero effect. Still have the red light.

I am stuck in a "do you have whats app?" loop on Whatsapp (go figure!)

I need an appointment raising for a replacement to be delivered/ fitted ASAP

2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Vikki_M
Forum Team
Forum Team

Hi SimBailey

Thank you for your post and welcome to our community.

We are sorry to hear about the red light on the Hub.

I will send you a private message now so we can arrange the replacement.

Please look out for the envelope in the top right of the page and pop back to us when you can. 

 

Vikki - Forum Team


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