How to register address on Virgin System

[hcook0621]

Moving into a new flat in two weeks, tried to look for packages using postcode check and all other flats in the building are registered and serviceable except my new flat. Is it possible to register a new address onto virgins systems or just check if it would be serviceable?

Any help would be greatly appreciated! Thanks.

[Steven_L]

Hey hcook0621,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to check if your flat is serviceable. 

I can help to get this looked into further for you from here, if you haven't had any success since you posted, please reply to my private message and we can get started.

Kind Regards,

Steven_L