Forum Discussion

grwood's avatar
grwood
Joining in
12 months ago

How can I arrange for the access point to be moved? Is it something I could do myself?

How do I go about having the Virgin cable moved on the outside of the building, I want the router in a different room.

 

4 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    12 months ago

    There will be a charge of £25 and no you cannot do it your self. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    12 months ago

    Hi grwood 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to arrange this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support Tudor 👍

    Regards,
    Daniel

    • Adlyons's avatar
      Adlyons
      Just joined
      2 months ago

      Hi there. I’m also looking to get our router moved. Can you help?

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hello Adlyons,

         

        Thanks for posting in regards to moving your external access point, we're happy to help and appreciate you requesting this via the forums. Welcome to the community.

         

        I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.