How can I arrange for the access point to be moved? Is it something I could do myself?

[grwood]

How do I go about having the Virgin cable moved on the outside of the building, I want the router in a different room.

[Tudor]

There will be a charge of £25 and no you cannot do it your self. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Daniel_Et]

Hi @grwood 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to arrange this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Tudor 👍

Regards,
Daniel