Higher ping than other provider?

[marqaco1]

Recently got Gig 1 on Virgin with the Hub 5X, and the ping is noticeably higher than the likes of BT and other providers, on BT I was getting around 5ms to game servers and google, now on virgin I’m seeing around 15-25, I know you may argue that this isn’t a deal breaker for gaming but I just wanted to know why virgin has higher ping than its competitors, is their routing just not as efficient?

[Molly_T]

Hi Marqaco1 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear these concerns about your connection - particularly your ping. 

Just to set expectations, we don't have any specific guarantees surrounding ping, but we do have broadband speed guarantees which you can find more information about here 👉 https://www.virginmedia.com/broadband/speeds 

We would like to ensure that your connection is running as it should be, so it's best if we run some diagnostic testing to investigate further. We will just need to confirm a few account details via PM first do to this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞