Haven't recieved a confirmation email or my router after it was supposed to arive 2 days ago

[DeadlyFury]

I have ordered a new router that was supposed to arrive on 7/3/2024 but still nothing to this day and also haven't recieved a confirmation email and can't login into my virgin media due to needing my account number form the confirmation email

[VM-Jon]

Hi @DeadlyFury 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon