We have the VM5x hub that has worked faultlessly for 6 months, but now has the dreaded flashing red light resulting in no internet connection and unhappy kids (and man child) at home.
We’ve checked all the cables, even though they haven’t been touched, and rebooted / reset the hub multiple times over the last 8 hours with no joy. We’ve also particularly enjoyed the system checker and the endless loop of “Wifi hub isn’t connected properly” (it is), along with the online checker that does the same. The real beauty of the customer service matrix is that it’s actually impossible to book an engineer or talk to anyone resembling a human. So here I am trying the only option left and throwing myself at the mercy of the community and the lovely people within it. Please help before I go mad or the kids/man child revolt.
