External brown box

[campbellamelia1]

Hello,

I’m enquiring about having our external brown cable box repaired/replaced? The cover has come away completely and the wires and cable are fully exposed to the elements.

Would it be possible to arrange for an engineer to take a look before it suffers more severe damage?

Many thanks in advance.

[Adduxi · Accepted solution]

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

[campbellamelia1]

 

[Ilyas_Y]

Hey @campbellamelia1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to see the issue occur with the external Omnibox.
I will assist you on this and send a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us @campbellamelia1 on the forums today. 👋🏼

I'm glad I have been able to assist and arrange our technical team to come out and get this fixed.
All details of the appointment can be found within our private chat.

Let us know if you need anything else and how it goes with the engineers appointment.

Kind regards,
Ilyas.