Exterior wall box covers
Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hanging
Thanks
Forum Discussion
19 Replies
Hi John,
Thanks for the replay. Photos attached below
- Matthew_ML
Forum Team
Hey Dom7, thank you for reaching out and a warm welcome to the community I am sorry to see this has happened due to the weather.
Don't worry we get this fixed for you, I am going to send you a PM.
Please look out for the purple envelope. Thanks
Hi Matthew
This has also recently happened to me! Could you help me out as well please?
Hi everyone. I have woken up this morning to have the same issue with a missing front plate to the junction box entering the house. How do I get this fixed please?
Below is how it’s looking right now:- Ayisha_B
Hi Pashleys84 👋
Welcome to our Community Forums and thanks for your post!
I will be more than happy to assist.
Will pop you a PM now.
Hope to hear from you soon.
- Ayisha_B
Thanks for confirming the requested details via PM
I've booked a technician for you to come out and have this repaired. You can find confirmation of the visit via your online account.
Let me know if there are any problems with the date or time and I can look to reschedule this for you.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the visit goes!
Same thing happened to me yesterday. There is also cable on the ground without any cover. Is any chance get it fixed please? 
- Matthew_ML
Hey Adrians1, thank you for reaching out and I am sorry to hear this, also a very warm welcome to the community.
I am going to send you a DM and we can look at getting this fixed for you.
Please do keep an eye out for it 🙂
Hi,
I have a similar problem with my box - has been gone for a while now.
Let me know how I can get this fixed. Thanks,
Hi, we moved into our house a few months ago, last weekend I cut off all the ivy from front of house to discover the virgin media cable behind the ivy has no cover at all!
is it possible to get someone to call and put a new box on to stop any weather ingress?
Hi. I'd like to report the same issue please. The cover to the wall box outside has fallen, and all the cables that go to our flats are exposed near the pavement where people walk past the front door. Can I leave the address to a customer advisor in a private message, maybe am engineer can come and secure the box please? Thanks a lot.
- Steven_L
Hello boggy23,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with an omnibox. Is this your personal connection and the rest of the buildings or just yours?
Kind Regards,
Steven_L
