Forum Discussion

Rm03's avatar
Rm03
Tuning in
2 years ago

Exterior box cover

Hi 

My exterior box cover has blown off due the bad weather, how can I get a replacement.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 years ago

    Hi Rm03 👋

    Welcome back to our Community Forums and thanks for your post.

    Sorry to hear your external omnibox box has come off due to the recent bad weather we've had 🌪️

    I will be more than happy to book a technician to come out and have this replaced.

    Will pop you a PM 📩 now and we can get this arranged.

    Hope to hear from you soon!

     

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 years ago

    Thanks for confirming the requested details via PM Rm03 
    I've booked a technician for you to come out and have the omnibox replaced. You can find confirmation of the visit via your 👉 online account.

    Let me know if there are any problems with the date or time and I can look to reschedule this for you. 

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the visit goes! 😃

    • Rm03's avatar
      Rm03
      Tuning in
      2 years ago

      Ayisha

      There will not be anyone at home on 1/2/24 8am till 1pm. But the box to be replaced is outside so does there need to be someone at home?

      Thanks

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        2 years ago

        Thanks for coming back to us Rm03 on the VM forums, 👋🏼

        We don't advise going public with appointment times for security.
        You don't have to be home as the appointment is for external work only.

        After looking through the system notes, I can see it has been rescheduled.
        Let us know if you have any other queries.

        Kind regards,
        Ilyas.