Errors And Strange Speeds

[daveeeh]

We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.

Just wondered if there is an issue with errors or another problem perhaps?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	547000000	2.6	39	QAM 256	24
2	499000000	2.6	39	QAM 256	18
3	507000000	2.8	39	QAM 256	19
4	515000000	2.6	39	QAM 256	20
5	523000000	2.6	39	QAM 256	21
6	531000000	2.9	39	QAM 256	22
7	539000000	2.4	39	QAM 256	23
8	555000000	3	39	QAM 256	25
9	563000000	2.3	39	QAM 256	26
10	571000000	2.8	39	QAM 256	27
11	579000000	2.8	39	QAM 256	28
12	587000000	2.3	39	QAM 256	29
13	595000000	2.6	39	QAM 256	30
14	603000000	2.5	39	QAM 256	31
15	611000000	2.2	39	QAM 256	32
16	619000000	2.4	39	QAM 256	33
17	627000000	2.2	39	QAM 256	34
18	635000000	2.5	39	QAM 256	35
19	643000000	2.8	39	QAM 256	36
20	651000000	2.1	39	QAM 256	37
21	659000000	2.5	39	QAM 256	38
22	667000000	2.5	39	QAM 256	39
23	675000000	2.4	38	QAM 256	40
24	683000000	3.1	39	QAM 256	41
25	691000000	2.7	39	QAM 256	42
26	699000000	2.8	39	QAM 256	43
27	707000000	3.2	39	QAM 256	44
28	715000000	2.5	39	QAM 256	45
29	723000000	2.7	39	QAM 256	46
30	731000000	3.2	40	QAM 256	47
31	739000000	2.5	40	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	96420	0
2	Locked	39	60058	0
3	Locked	39	59576	0
4	Locked	39	65007	0
5	Locked	39	73899	16
6	Locked	39	81425	0
7	Locked	39	88595	0
8	Locked	39	83288	0
9	Locked	39	102979	5
10	Locked	39	111994	0
11	Locked	39	113967	0
12	Locked	39	110407	104
13	Locked	39	106514	0
14	Locked	39	108450	0
15	Locked	39	131248	9
16	Locked	39	146767	0
17	Locked	39	149748	0
18	Locked	39	128737	0
19	Locked	39	114852	0
20	Locked	39	142791	49
21	Locked	39	153827	0
22	Locked	39	187229	9
23	Locked	38	183832	54
24	Locked	39	138638	0
25	Locked	39	135203	12
26	Locked	39	142619	12
27	Locked	39	141163	0
28	Locked	39	145202	53
29	Locked	39	143867	0
30	Locked	40	122778	0
31	Locked	40	114371	84

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

190

4K

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

49

Locked

40

2.5

2970855142

264469

[daveeeh]

Hello,

It's not really about the download speed, its about the quality, the time its taking to do things, lag in games, lag loading videos or even websites. I have been speaking to someone by PM but feel like I am going around in circles now.

So on the 3.0 channels there is no uncorrectable errors

But I tried to explain to the person via PM about uncorrectable errors on the 3.1 channel and they have so far managed to not even mention them.

These are the uncorrectable errors on the 3.1 channel, going up by about 15,000 - 20,000 per day

That doesn't seem right to me. Should it be like that?

[daveeeh]

So I reset the router last night again.

This morning there are no post rs errors on the 3.0 but over 4000 uncorrectable errors on 3.1

Are post rs errors normal?

[daveeeh]

And today :

3993388380 correctable errors

33784 uncorrectable errors

In the space of 24 hours??

[Matthew_ML]

Hey daveeh, thank you for reaching out and I am sorry to hear this.

I can see you are currently in PM with my colleague, please reach out to them if you need some more support.

[daveeeh]

Thank you, though I have asked in PM over 6 times now regarding uncorrectable errors and what is an acceptable rate and have been blanked. Received no reply at all to that question.

3.0 has no post-rs errors

3.1 now has 75000 and counting and its only been up a couple of days

[daveeeh]

Engineer came out, replaced an isolator and replaced the line from the box inside the property to the router. Also going to get whatever team it is to monitor the box in the street for noise.

Uncorrectable errors after a few days now sitting at just 11. Far better than the thousands I was getting per day and so far no issues

[daveeeh]

Final update. Seems a lot better now, post-rs errors now stand at 13 which for over a week of uptime is perfectly accetpable as considering last time by now it was around 100000.

Websites seem better in general. Think the new line they fitted did the job