Errors And Strange Speeds

[daveeeh]

We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.

Just wondered if there is an issue with errors or another problem perhaps?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	547000000	2.6	39	QAM 256	24
2	499000000	2.6	39	QAM 256	18
3	507000000	2.8	39	QAM 256	19
4	515000000	2.6	39	QAM 256	20
5	523000000	2.6	39	QAM 256	21
6	531000000	2.9	39	QAM 256	22
7	539000000	2.4	39	QAM 256	23
8	555000000	3	39	QAM 256	25
9	563000000	2.3	39	QAM 256	26
10	571000000	2.8	39	QAM 256	27
11	579000000	2.8	39	QAM 256	28
12	587000000	2.3	39	QAM 256	29
13	595000000	2.6	39	QAM 256	30
14	603000000	2.5	39	QAM 256	31
15	611000000	2.2	39	QAM 256	32
16	619000000	2.4	39	QAM 256	33
17	627000000	2.2	39	QAM 256	34
18	635000000	2.5	39	QAM 256	35
19	643000000	2.8	39	QAM 256	36
20	651000000	2.1	39	QAM 256	37
21	659000000	2.5	39	QAM 256	38
22	667000000	2.5	39	QAM 256	39
23	675000000	2.4	38	QAM 256	40
24	683000000	3.1	39	QAM 256	41
25	691000000	2.7	39	QAM 256	42
26	699000000	2.8	39	QAM 256	43
27	707000000	3.2	39	QAM 256	44
28	715000000	2.5	39	QAM 256	45
29	723000000	2.7	39	QAM 256	46
30	731000000	3.2	40	QAM 256	47
31	739000000	2.5	40	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	96420	0
2	Locked	39	60058	0
3	Locked	39	59576	0
4	Locked	39	65007	0
5	Locked	39	73899	16
6	Locked	39	81425	0
7	Locked	39	88595	0
8	Locked	39	83288	0
9	Locked	39	102979	5
10	Locked	39	111994	0
11	Locked	39	113967	0
12	Locked	39	110407	104
13	Locked	39	106514	0
14	Locked	39	108450	0
15	Locked	39	131248	9
16	Locked	39	146767	0
17	Locked	39	149748	0
18	Locked	39	128737	0
19	Locked	39	114852	0
20	Locked	39	142791	49
21	Locked	39	153827	0
22	Locked	39	187229	9
23	Locked	38	183832	54
24	Locked	39	138638	0
25	Locked	39	135203	12
26	Locked	39	142619	12
27	Locked	39	141163	0
28	Locked	39	145202	53
29	Locked	39	143867	0
30	Locked	40	122778	0
31	Locked	40	114371	84

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

190

4K

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

49

Locked

40

2.5

2970855142

264469

[Roger_Gooner]

Try calling at 8am.

[Robert_P]

Hi daveeeh

Sorry to hear of the broadband speed issues experienced, we understand the frustration and you taking the time to raise this via the forums.

From checking the connection and equipment, all of the levels look to be within the ranges and spec's we'd expect to see. Looking at the speeds available from the Hub they too show 546mbps download and 51mbps upload. The Hub was recently rebooted, have you noticed these differences since rebooting the Hub?

Let us know.

Rob

[daveeeh]

Hi,yes the speeds seem to be normal again but occasionally see some slow loading sites and/or downloads from places like Steam etc.

Is this normal for the uncorrectable errors ?

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

49

Locked

40

2.2

938370790

52488

[Tom_W1]

Hi @daveeeh thanks for your reply here.

So it's unclear if things have changed since Wednesday when my colleague did the checks, but there does seem to be an issue with power levels being out of specification.

I'd like to invite you into a PM so I can look to book a technician for you.

Please expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[Adduxi]

Did you drop from your OP of 1Gb plan?  However you should post all the power levels and network log.  Also setup a BQM and post the link to the shared live graph for comments.  www.thinkbroadband.com/ping

Do a speed test here using a wired connection direct to the Hub,  run the FULL tests.  www.samknows.com/realspeed

Post the results please.

[daveeeh]

Hi Tom, I have replied to your PM

[daveeeh]

Had the engineer out today. First thing they said when they arrived were power levels were normal. I said yeah we had that before then they weren't. Lo and behold speeds dropped as he was here. They changed the bit outside the house, the bit on the inside of the house for the latest revision. Tested the cable. Went to the cabinet where an adjacent port was creating noise so changed that and still the same issues.

After a lot of testing he changed the Hub 5 for a new Hub 5, problem went away.

So far all good, the thousands of uncorrectable errors shown in the logs before are now zero have been since install so hopefully that will be that.

[daveeeh]

So after having the hub replaced all was fine for a bit but now seem to be back to the same original problems which are fluctuating speeds and connection issues. Here is the latest status from the modem :

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	4.2	39	QAM 256	20
2	499000000	4.5	39	QAM 256	18
3	507000000	4.5	39	QAM 256	19
4	523000000	4.4	39	QAM 256	21
5	531000000	4.4	39	QAM 256	22
6	539000000	4.3	39	QAM 256	23
7	547000000	4.4	39	QAM 256	24
8	555000000	4.2	39	QAM 256	25
9	563000000	4.2	39	QAM 256	26
10	571000000	4.1	39	QAM 256	27
11	579000000	3.8	39	QAM 256	28
12	587000000	4.1	39	QAM 256	29
13	595000000	3.6	39	QAM 256	30
14	603000000	3.5	39	QAM 256	31
15	611000000	3.6	39	QAM 256	32
16	619000000	3.3	39	QAM 256	33
17	627000000	3.4	39	QAM 256	34
18	635000000	3.7	39	QAM 256	35
19	643000000	3.9	39	QAM 256	36
20	651000000	4	39	QAM 256	37
21	659000000	3.9	39	QAM 256	38
22	667000000	4.3	39	QAM 256	39
23	675000000	4.6	39	QAM 256	40
24	683000000	4.6	39	QAM 256	41
25	691000000	4.9	40	QAM 256	42
26	699000000	4.6	39	QAM 256	43
27	707000000	4.6	39	QAM 256	44
28	715000000	4.8	40	QAM 256	45
29	723000000	3.9	39	QAM 256	46
30	731000000	4.6	39	QAM 256	47
31	739000000	4.6	40	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	225634	0
2	Locked	39	202961	0
3	Locked	39	205404	0
4	Locked	39	249909	0
5	Locked	39	283663	0
6	Locked	39	262654	0
7	Locked	39	287367	0
8	Locked	39	257480	2
9	Locked	39	293367	0
10	Locked	39	337960	0
11	Locked	39	406386	1
12	Locked	39	366406	0
13	Locked	39	382532	3
14	Locked	39	392047	0
15	Locked	39	451833	0
16	Locked	39	520670	192
17	Locked	39	515354	0
18	Locked	39	451384	1
19	Locked	39	410942	166
20	Locked	39	479550	0
21	Locked	39	538894	0
22	Locked	39	637700	0
23	Locked	39	636682	0
24	Locked	39	517569	66
25	Locked	40	472007	0
26	Locked	39	513983	84
27	Locked	39	531445	143
28	Locked	40	502857	0
29	Locked	39	554456	142
30	Locked	39	469952	0
31	Locked	40	399493	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

190

4K

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

49

Locked

40

4.2

3661512995

616281

[daveeeh]

The uncorrectable errors on the 3.1 downstream has doubled in a couple of days

[Ilyas_Y]

Hey @daveeeh Thanks for reaching out to us. 👋🏼

We're sorry to hear about the issues with the downstream. 😞
We've had a look on our end and the results are showing a speed above 500mb/s.

May I ask if you have used Ookla or speedtest.net for your results?
Are you able to perform them and share the results?
You can also setup a BQM graph so we can see where dropouts are here.

Let us know what they say.

Kind regards,
Ilyas.