Errors And Strange Speeds

[daveeeh]

We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.

Just wondered if there is an issue with errors or another problem perhaps?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	547000000	2.6	39	QAM 256	24
2	499000000	2.6	39	QAM 256	18
3	507000000	2.8	39	QAM 256	19
4	515000000	2.6	39	QAM 256	20
5	523000000	2.6	39	QAM 256	21
6	531000000	2.9	39	QAM 256	22
7	539000000	2.4	39	QAM 256	23
8	555000000	3	39	QAM 256	25
9	563000000	2.3	39	QAM 256	26
10	571000000	2.8	39	QAM 256	27
11	579000000	2.8	39	QAM 256	28
12	587000000	2.3	39	QAM 256	29
13	595000000	2.6	39	QAM 256	30
14	603000000	2.5	39	QAM 256	31
15	611000000	2.2	39	QAM 256	32
16	619000000	2.4	39	QAM 256	33
17	627000000	2.2	39	QAM 256	34
18	635000000	2.5	39	QAM 256	35
19	643000000	2.8	39	QAM 256	36
20	651000000	2.1	39	QAM 256	37
21	659000000	2.5	39	QAM 256	38
22	667000000	2.5	39	QAM 256	39
23	675000000	2.4	38	QAM 256	40
24	683000000	3.1	39	QAM 256	41
25	691000000	2.7	39	QAM 256	42
26	699000000	2.8	39	QAM 256	43
27	707000000	3.2	39	QAM 256	44
28	715000000	2.5	39	QAM 256	45
29	723000000	2.7	39	QAM 256	46
30	731000000	3.2	40	QAM 256	47
31	739000000	2.5	40	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	96420	0
2	Locked	39	60058	0
3	Locked	39	59576	0
4	Locked	39	65007	0
5	Locked	39	73899	16
6	Locked	39	81425	0
7	Locked	39	88595	0
8	Locked	39	83288	0
9	Locked	39	102979	5
10	Locked	39	111994	0
11	Locked	39	113967	0
12	Locked	39	110407	104
13	Locked	39	106514	0
14	Locked	39	108450	0
15	Locked	39	131248	9
16	Locked	39	146767	0
17	Locked	39	149748	0
18	Locked	39	128737	0
19	Locked	39	114852	0
20	Locked	39	142791	49
21	Locked	39	153827	0
22	Locked	39	187229	9
23	Locked	38	183832	54
24	Locked	39	138638	0
25	Locked	39	135203	12
26	Locked	39	142619	12
27	Locked	39	141163	0
28	Locked	39	145202	53
29	Locked	39	143867	0
30	Locked	40	122778	0
31	Locked	40	114371	84

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

190

4K

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

49

Locked

40

2.5

2970855142

264469

[Cardiffman282]

Quite a few errors there - especially on the 3.1 channel.

Check for local faults on 0800 561 0061. 

[daveeeh]

Gave it a call, said no issues in the area. Something I should report to Virgin somehow?

[Cardiffman282]

Double check all cables and connections are tight and in good condition and try a 60 second pinhole reset of the hub. Failing that call it in as a fault. 

[daveeeh]

Thanks, will have a look soon, and reset the hub. Probably tomorrow now. Will report back then.

[daveeeh]

Reset the hub online, it did a software update. I have the Hub 5. My wired connection is back to 1Gbps, will monitor for errors, there are loads of pre errors but think its the post thats important.

Check cables, they are all fine

[daveeeh]

So its been going a week after being reset and looking like this :

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	707000000	3.4	40	QAM 256	44
2	491000000	2.9	39	QAM 256	17
3	499000000	2.7	39	QAM 256	18
4	507000000	2.9	39	QAM 256	19
5	515000000	2.7	39	QAM 256	20
6	523000000	2.7	39	QAM 256	21
7	531000000	3.1	39	QAM 256	22
8	539000000	2.5	39	QAM 256	23
9	547000000	2.8	39	QAM 256	24
10	555000000	3.1	39	QAM 256	25
11	563000000	2.4	39	QAM 256	26
12	571000000	3	39	QAM 256	27
13	579000000	3	39	QAM 256	28
14	587000000	2.4	39	QAM 256	29
15	595000000	2.8	39	QAM 256	30
16	603000000	2.7	39	QAM 256	31
17	611000000	2.4	39	QAM 256	32
18	619000000	2.6	39	QAM 256	33
19	627000000	2.4	39	QAM 256	34
20	635000000	2.7	39	QAM 256	35
21	643000000	2.9	39	QAM 256	36
22	651000000	2.3	39	QAM 256	37
23	659000000	2.7	39	QAM 256	38
24	667000000	2.8	39	QAM 256	39
25	675000000	2.6	39	QAM 256	40
26	683000000	3.3	39	QAM 256	41
27	691000000	2.9	39	QAM 256	42
28	699000000	3	39	QAM 256	43
29	715000000	2.7	39	QAM 256	45
30	723000000	2.9	39	QAM 256	46
31	731000000	3.3	40	QAM 256	47

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	58122	0
2	Locked	39	27072	0
3	Locked	39	25524	27
4	Locked	39	26416	0
5	Locked	39	28549	13
6	Locked	39	32601	43
7	Locked	39	35508	0
8	Locked	39	33783	24
9	Locked	39	37550	11
10	Locked	39	35280	0
11	Locked	39	40623	33
12	Locked	39	43314	24
13	Locked	39	48107	0
14	Locked	39	46987	97
15	Locked	39	47963	5
16	Locked	39	50242	0
17	Locked	39	57389	7
18	Locked	39	59453	0
19	Locked	39	59707	0
20	Locked	39	55593	0
21	Locked	39	52226	0
22	Locked	39	64372	39
23	Locked	39	67406	0
24	Locked	39	74166	2
25	Locked	39	75654	32
26	Locked	39	61639	0
27	Locked	39	60204	14
28	Locked	39	63250	10
29	Locked	39	63389	22
30	Locked	39	61323	0
31	Locked	40	53973	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

190

4K

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

49

Locked

40

2.6

4260969369

66263

[Cardiffman282]

Not much change there unfortunately. I'd call it in as a fault on 0345 454 1111 or 150 on a VM line. 

[daveeeh]

Thanks will do

[daveeeh]

Couldn't get through at all, tried numerous times.

Now on top of everything else the max download speed with are getting is 6Mbps, we are on the 500Mbps plan