Error code

[Emmamb80]

Good morning,

I recently added virgin box 360 to my package ( just had wifi) . I set it up via Wi-Fi etc but shows error code cs2004 ? I've checked cables and all in etc.

Not sure what to do ?! Any help greatly appreciated.

Many thanks Em 

[g0akc]

I see the VM troubleshooting pages don't work anymore, which is a shame (they don't work here anyway).

Can you possibly try connecting the TV box to your router via and Ethernet cable rather than wireless?

[David_Bn]

Thanks for reaching out to us @Emmamb80, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing with the TV services.

Can you please confirm if you've followed the request from @g0akc to see if this is able to resolve this issue?

Thanks,

David_Bn

[Emmamb80]

Good morning,

Apologies didn't see this message!

I've just tried but not working?

Am I best ringing and getting a man out?

Many thanks Em 

[Robert_P]

Thanks for the update Emmamb80, from checking the error code here it indicates it isn't able to load the channel, is this the same across all channels? 

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob