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Error code

Joining in

Good morning,

I recently added virgin box 360 to my package ( just had wifi) . I set it up via Wi-Fi etc but shows error code cs2004 ? I've checked cables and all in etc.


Not sure what to do ?! Any help greatly appreciated.


Many thanks Em 


Problem sorter

I see the VM troubleshooting pages don't work anymore, which is a shame (they don't work here anyway).

Can you possibly try connecting the TV box to your router via and Ethernet cable rather than wireless?

I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!

Forum Team
Forum Team

Thanks for reaching out to us @Emmamb80, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing with the TV services.

Can you please confirm if you've followed the request from @g0akc to see if this is able to resolve this issue?



Good morning,

Apologies didn't see this message!

I've just tried but not working?

Am I best ringing and getting a man out?

Many thanks Em 

Forum Team
Forum Team

Thanks for the update Emmamb80, from checking the error code here it indicates it isn't able to load the channel, is this the same across all channels? 

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.