My self-install hub was due to be delivered on Saturday 7th December (ordered on Tuesday 26th November).
After chasing every day via chat support, today I finally got someone who has given a clear indication of how long this delay will be:
'I just reviewed your account and I can see that you have an order placed in the account and it was scheduled to be delivered on the 07/12/24.
I am so sorry for the delay and I see that the tracking details has not generated yet and the package seems to be in the ware house due to an internal issue. I can understand how difficult this could be for you we will make sure the package reaches you before the 1st of Jan and the tracking details will be sent to you once the package is in transit.'
So it seems we will be waiting until the new year for our broadband, unless we cancel and find another provider.
Oh wow! It should be sooner than that, though – a Virgin customer support representative posted on another thread earlier to say that they hoped to have the backlog cleared and all outstanding installations completed by December 20th.
