Delayed Installation on Move

[cjt123]

I have just purchased a broadband plan with Virgin Media today for our new property we are moving into on 29th November.

The current owners have virgin media now.

I have just been notified we will not receive the router until 6th December which is not acceptable, we cannot be without internet for a week due to work requirements.

Please as a matter of urgency can a member of the Virgin Media team contact me to resolve this.

[jbrennand]

They cant connect you until the old account at the new address has been closed.  Will that happen ahead of you moving in?  If so... then it may be possible to bring it closer together.

Have you booked a "quick start" installation?   If so try and change it to a "Tech install" for the day after you move in.

Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and book the Tech install 

[Gareth_L]

Hello cjt123.

Thanks for your post and welcome to our community.

Sorry to hear about the delay in getting your services activated.

With the previous owners currently have services at the property. it sounds like they have given the standard 30 days notice to cancel the service.

As much as we would like to help get you set up earlier it would still be tricky as we would need to pass security with the current account holder.

Gareth_L