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Cut one of the two black cables running to brown box

Just joined

Hi, I accidentally cut one of the black cables that run into the brown box outside. We still have internet but havnt tried tv as currently having work done. 

does this need to be looked at or should this be okay? Thanks 


Very Insightful Person
Very Insightful Person

You need to book a technician’s visit. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @Scotth1991 👋

A warm welcome to our Community Forums and thanks for your post.

If you have accidently cut through a cable, a technician visit may be required and if it's a non fault repair, you may be charged £25.

Will pop you a PM 📩  to assist further. 


Forum Team

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Alessandro Volta

answers could be better - start with a bit more info and a photo - what does the cable look like you have cut - if its coax then it could feed another box off a splitter in the box which goes to a 2nd internal box - if its multi core - 4 or more thin wires then its phone and if you dont have an old phone line then there is no problem so go from there before you book a tech aand give VM £25


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