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Connecting to virgin

shellydy
Joining in

Hi I’ve just got my virgin media kit and have set it up but the only thing in my house for connection is to wires together with screw bits on end. Why is there two and how can I use it??

1 ACCEPTED SOLUTION

Accepted Solutions

-tony-
Alessandro Volta

 


@Daniel_Et wrote:

Hi @shellydy👋Thank you for your post and welcome to the Virgin Media Community 😀

If you could please share some photos to clarify what you mean exactly, that'd be much appreciated. 

Regards,
Daniel


maybe sharing knowledge would help or do you not have a clue so kick the can down the road - whilst photos will help what the user describes is sky shotgun cable - when fitted assuming there was a VM cable they cut and removed that to feed their cable through the existing hole - just as VM do when the install is the other way round

so to the OP - search for an external VM wall box - usually brown or grey and follow any cables from it inside and see if there are any in other places or if as suspected shy have done their usual trick and cut it

there you go Daniel a more complete and [i suggest] helpful answer rather than the stock one you gave

____________________

Tony.
Sacked VIP

See where this Helpful Answer was posted

11 REPLIES 11

Cardiffman282
Knows their stuff

Please share some photos. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Daniel_Et
Forum Team
Forum Team

Hi @shellydy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

If you could please share some photos to clarify what you mean exactly, that'd be much appreciated. 

Regards,
Daniel

No problem, I finish work at 3pm so I’ll post pictures then 

No problem, I finish work at 3pm so I’ll post pictures then

Client62
Hero

A double coax cable each with F-Plugs is what we have from our SkyTV dish.

-tony-
Alessandro Volta

 


@Daniel_Et wrote:

Hi @shellydy👋Thank you for your post and welcome to the Virgin Media Community 😀

If you could please share some photos to clarify what you mean exactly, that'd be much appreciated. 

Regards,
Daniel


maybe sharing knowledge would help or do you not have a clue so kick the can down the road - whilst photos will help what the user describes is sky shotgun cable - when fitted assuming there was a VM cable they cut and removed that to feed their cable through the existing hole - just as VM do when the install is the other way round

so to the OP - search for an external VM wall box - usually brown or grey and follow any cables from it inside and see if there are any in other places or if as suspected shy have done their usual trick and cut it

there you go Daniel a more complete and [i suggest] helpful answer rather than the stock one you gave

____________________

Tony.
Sacked VIP

No problem I’ve attached a picture. I actually found a box but it has a lead coming off it.

image.jpg

image.jpg

I think that must be Sky as I have since found a virgin box but it doesn’t have the right wire coming out.

Hi Tony, I think it is a Sky double barrel wire as I’ve since found a virgin media box in my living room but it doesn’t have the right wire coming out.

IMG_0969.jpeg

IMG_0970.jpeg