Virgin Media Connect App yet again not working. It can never find the Hub or two wi-Fi pods. Followed every instructions given and still no joy. It even says the two wi-fi pods are not compatible with our Hub 4.
It’s a joke, takes ages to get through to anyone at Virgin Media and when you do it’s like talking to a robot, they say the same thing over and over!!!
Someone help please
Reads like another Hub 4 with a failed admin menu.
Did you try: Press RESET on the Hub 4 for 60 seconds,
then leave the Hub 4 powered on to revert to the shipping condition ?
Hi
Tried that several times and the app still can’t find the hub. Even tried running a test on the broadband via My Virgin Media app, that keeps coming back saying it needs to reboot the hub. Once rebooted it asks if you are connected to the wifi and that’s yes as it always has been, it’s just the Connect app that’s the issue.
Hey Hornet37,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with the Connect App and your hub 4.
Are your pods and router working as normal with no issues? Have you removed and re-added the Connect App to your device(s)?
Kind Regards,
Steven_L
Hi Steve
The hub and pods are working. I have removed the connect app and reinstalled several times but every time it’s reinstalled I follow the instructions to install the hub it can never find it and back to square one.
Does the Admin Menu work on the Hub 4 ?
Connect to the Hub 4 at http://192.168.0.1/ login with the Hub Password ( not the Wi-Fi password ) and see if the Hub 4 produces a working menu or a blank / white screen. The latter means the Hub 4 has failed.
Thank you. Followed your instructions and tried connecting via my laptop. After entering my password the screen goes blank (white). Message comes up saying unresponsive.
Hi Hornet37
The first thing to be aware of is you need to be connected to your Home WiFi in order for the app to connect to the Hub. It won't allow the connection if you're on a Guest network, VPN or Mobile data. If this still doesn't help, try clearing the data within the Connect App.
Are you using an Android or Apple device please when using the app?
Please pop back to us when you can.
