Change Broadband access point at my house help pls.

[MJMaye]

I'm looking to arrange an engineer to come soon to change my broadband access point from one downstairs room to another on same front side of house. I understand there is a £25 fee.

How do I arrange this pls?

I've also lost my memorable word.

Thanks in advance.

MJM

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[MJMaye]

Any ideas with the memorable word when the telephone number asks for it? 10 yrs since I did it.

thanks so far tho.

MJM

[jbrennand]

Can you log into your online account?  You should be able to make the request from in there.

You will need the password - if you have forgotten that - then just follow the prompts and see where it takes you when you cant add a memorable word.

You may end up having to call in - if you cant input the word - there will be procedures they can apply that will prove you are the account holder and allow you toi set a new memorable word (then write it down 😎).  Try just hanging onto the call and not inputting any info - dont press any other buttons when offered and you should be in the queue for the next human agent.

[MJMaye]

Sadly I'm in a bad situation in that the e-mail on my account no longer exists at all(completely deleted by microsoft) and I seem to have lost my memorable word hence I cannot even obtain services on the phone or online.

[Gareth_L]

Hello MJMaye

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your account and also the need to arrange a relocation.
I'd like to take a look into this for you and make sure everything gets resolved.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L