Can't select individual flat for new connection

[Stuart1989]

Hi,

I am scheduled to move into a new address soon and wish to use Virgin media as my ISP,

Unfortunately my flat does not exist in the database, the building number does as does a neighbours address

Is there any way to get this updated so that we can get a line installed

Kind regards

[VM-Jon]

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon