Can't register for myvirginmedia after moving home

[gyurmaember]

As well as lot of users on this forum I can't register my new account to Myvirginmedia, because my email address is already in use, i was able to view my previous bill, but now even the link of my current bill drop me to my old account. Could someone from VM sort it out for me?

[Ashleigh_C]

Hi there @gyurmaember 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I would be happy to look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.