Cable replacement no-show

[fatedsnowfox]

Hi!

So a little back story - I've been having issues for months with T3 ranging errors, service interruptions and speed issues.  After multiple site visits and attempted fixes, the last tech to come out found that a) we're right at the distance limit from the head-end and b) that the 30+ year old cable is not sufficient for stable DOCSIS 3.1.  On the 30th August, external works were booked in for today to run newer, higher-grade cable from the head-end to the property.  I had text confirmations that it would happen today.  There has been no sign of any external works being done, nor has there been any contact to say if/why it's been delayed.  Just wondering if there's any news from the VM community team as to what's going on! 

[goslow]

You are unlikely to get any reliable info from VM on the cable re-pull, unfortunately. This is because the work is generally allocated to sub-contractors and, once the task is handed out, it seems that the contractor is left to get on with it with very little management or involvement from VM.

[Kath_P]

Hi fatedsnowfox, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that the external works were not completed. This is something we can look into, to check what happened with the visit but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,