So just spoke to customer services and booked in a move of the cable going into the house as its on the wrong side for its use case. It was confirmed by the customer service representative that the technician showing up on the day will be digging the new trench required for the cable move all I have to do is tell them where I need it.
I am now skeptical this is the case, is anyone able to confirm this will actually happen or should I just cancel the appointment given it will be a waste of time if the technician isn't actually going to dig the new trench.
When they came to "dig" the trench for my repull, it was just a case of standing on the spade and wedging the sods apart a bit. I would say the cable ( no conduit btw) was about 50mm under the sods. Not what I would call a trench, but it did the job in the end.
My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible
My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible
if a normal tech has been booked you dont stand a chance of that being done - it takes them all their time to bury a cable under soil so your drive will not be disturbed on the day - even if they have put it out to sub contractors i think you will be told its not possible on the day
Yeah I had the guy come round and he had a spade, but there is no way they were getting any cable anywhere with a spade, so I have managed to speak to a forum team member and there is now an appointment booked, I believe with the subcontractors that dig the lines in the roads etc, so hopefully I get what I need on Monday, otherwise its more escalation and try to get my £25 back
The tech that comes won't be able to do this, we will only be able to rerute the cable from your existing omni box. You'll need another visit for a repeller to redo the cable
Exactly what I don't want happening, 6 hours waiting for someone to get back to me on messages and even confirming they could do the digging, knew it was a load of lies. What a waste of time
Don't get your hopes up. I believe that sort of "digging" will be with 3rd party contractors, and if you read through these threads, there are not many glowing reports around this.
I'm not sure how a few inches into the ground is too much to ask from a service I pay £600+ a year for to come move a cable, never had issue with BT (Sky or Talk talk) coming to move a line into the home.
I'd do it myself but then they throw a paddy because it's not "their" cable despite it being just the commercial variant of the WF100, can't wait for city fibre to come do things properly, our old property had them and it was a fantastic service start to finish
Thanks for reaching out to us TonyBu, and I'm sorry to hear of the confusion caused over the booking of the appointment.
I'd be happy to take a look into this for you to see if we can have the correct appointment booked in for you, with the assistance from our Field Team.
Check out the envelope in the top right hand corner for a private message from me.
You'll need to keep an eye on them when they approach your concrete strips. When a new installation was done for a neighbour here they cut grooves with an edge grinder and patched it over the cable with filler.
I'm in the fortunate position of wanting the concrete strips gone, so what they do with those isn't too bad, I'm more concerned with the brickwork being demolished by their drilling haha
got markers paint at the ready haha, i'm hoping I can guide them where I want the cable to run as to make things easier, but we'll see what monday brings
Hi TonyBu 👋 Thank you for returning to the thread to keep things updated.
I can see you are in a PM conversation with my colleague. Please do let them know if there are any further issues or if you require support following the appointment.
🤞 Hope it all goes well! Thanks for your patience in the meantime.
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So just spoke to customer services and booked in a move of the cable going into the house as its on the wrong side for its use case. It was confirmed by the customer service representative that the technician showing up on the day will be digging the new trench required for the cable move all I have to do is tell them where I need it.
I am now skeptical this is the case, is anyone able to confirm this will actually happen or should I just cancel the appointment given it will be a waste of time if the technician isn't actually going to dig the new trench.
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So just spoke to customer services and booked in a move of the cable going into the house as its on the wrong side for its use case. It was confirmed by the customer service representative that the technician showing up on the day will be digging the new trench required for the cable move all I have to do is tell them where I need it.
I am now skeptical this is the case, is anyone able to confirm this will actually happen or should I just cancel the appointment given it will be a waste of time if the technician isn't actually going to dig the new trench.
When they came to \"dig\" the trench for my repull, it was just a case of standing on the spade and wedging the sods apart a bit. I would say the cable ( no conduit btw) was about 50mm under the sods. Not what I would call a trench, but it did the job in the end.
When they came to \"dig\" the trench for my repull, it was just a case of standing on the spade and wedging the sods apart a bit. I would say the cable ( no conduit btw) was about 50mm under the sods. Not what I would call a trench, but it did the job in the end.
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My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible
My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible
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My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible
if a normal tech has been booked you dont stand a chance of that being done - it takes them all their time to bury a cable under soil so your drive will not be disturbed on the day - even if they have put it out to sub contractors i think you will be told its not possible on the day
My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible
if a normal tech has been booked you dont stand a chance of that being done - it takes them all their time to bury a cable under soil so your drive will not be disturbed on the day - even if they have put it out to sub contractors i think you will be told its not possible on the day
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Yeah I had the guy come round and he had a spade, but there is no way they were getting any cable anywhere with a spade, so I have managed to speak to a forum team member and there is now an appointment booked, I believe with the subcontractors that dig the lines in the roads etc, so hopefully I get what I need on Monday, otherwise its more escalation and try to get my £25 back
Yeah I had the guy come round and he had a spade, but there is no way they were getting any cable anywhere with a spade, so I have managed to speak to a forum team member and there is now an appointment booked, I believe with the subcontractors that dig the lines in the roads etc, so hopefully I get what I need on Monday, otherwise its more escalation and try to get my £25 back
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The tech that comes won't be able to do this, we will only be able to rerute the cable from your existing omni box. You'll need another visit for a repeller to redo the cable
The tech that comes won't be able to do this, we will only be able to rerute the cable from your existing omni box. You'll need another visit for a repeller to redo the cable
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Exactly what I don't want happening, 6 hours waiting for someone to get back to me on messages and even confirming they could do the digging, knew it was a load of lies. What a waste of time
Exactly what I don't want happening, 6 hours waiting for someone to get back to me on messages and even confirming they could do the digging, knew it was a load of lies. What a waste of time
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They won't charge you, but they will waste your time because a tech booked to move the service will not dig anything.
They won't charge you, but they will waste your time because a tech booked to move the service will not dig anything.
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May keep the appointment and discuss it with the technician that comes, maybe he can help getting the right service booked
May keep the appointment and discuss it with the technician that comes, maybe he can help getting the right service booked
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Don't get your hopes up. I believe that sort of \"digging\" will be with 3rd party contractors, and if you read through these threads, there are not many glowing reports around this.
Don't get your hopes up. I believe that sort of \"digging\" will be with 3rd party contractors, and if you read through these threads, there are not many glowing reports around this.
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I think ‘trench’ is too much to expect from VM. They just make a slit in the ground and pop they cable in.
I think ‘trench’ is too much to expect from VM. They just make a slit in the ground and pop they cable in.
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I'm not sure how a few inches into the ground is too much to ask from a service I pay £600+ a year for to come move a cable, never had issue with BT (Sky or Talk talk) coming to move a line into the home.
I'd do it myself but then they throw a paddy because it's not \"their\" cable despite it being just the commercial variant of the WF100, can't wait for city fibre to come do things properly, our old property had them and it was a fantastic service start to finish
I'm not sure how a few inches into the ground is too much to ask from a service I pay £600+ a year for to come move a cable, never had issue with BT (Sky or Talk talk) coming to move a line into the home.
I'd do it myself but then they throw a paddy because it's not \"their\" cable despite it being just the commercial variant of the WF100, can't wait for city fibre to come do things properly, our old property had them and it was a fantastic service start to finish
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Thanks for reaching out to us TonyBu, and I'm sorry to hear of the confusion caused over the booking of the appointment.
\n
I'd be happy to take a look into this for you to see if we can have the correct appointment booked in for you, with the assistance from our Field Team.
\n
Check out the envelope in the top right hand corner for a private message from me.
Thanks for reaching out to us , and I'm sorry to hear of the confusion caused over the booking of the appointment.
\n
I'd be happy to take a look into this for you to see if we can have the correct appointment booked in for you, with the assistance from our Field Team.
\n
Check out the envelope in the top right hand corner for a private message from me.
\n
Thanks,
\n
David_Bn
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You'll need to keep an eye on them when they approach your concrete strips. When a new installation was done for a neighbour here they cut grooves with an edge grinder and patched it over the cable with filler.
You'll need to keep an eye on them when they approach your concrete strips. When a new installation was done for a neighbour here they cut grooves with an edge grinder and patched it over the cable with filler.
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I'm in the fortunate position of wanting the concrete strips gone, so what they do with those isn't too bad, I'm more concerned with the brickwork being demolished by their drilling haha
I'm in the fortunate position of wanting the concrete strips gone, so what they do with those isn't too bad, I'm more concerned with the brickwork being demolished by their drilling haha
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That's fortunate, you'll just need to avoid damaging the cable when you lay a new drive.
That's fortunate, you'll just need to avoid damaging the cable when you lay a new drive.
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got markers paint at the ready haha, i'm hoping I can guide them where I want the cable to run as to make things easier, but we'll see what monday brings
got markers paint at the ready haha, i'm hoping I can guide them where I want the cable to run as to make things easier, but we'll see what monday brings
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Hi TonyBu 👋 Thank you for returning to the thread to keep things updated.
\n
I can see you are in a PM conversation with my colleague. Please do let them know if there are any further issues or if you require support following the appointment.
\n
🤞 Hope it all goes well! Thanks for your patience in the meantime.
Hi TonyBu 👋 Thank you for returning to the thread to keep things updated.
\n
I can see you are in a PM conversation with my colleague. Please do let them know if there are any further issues or if you require support following the appointment.
\n
🤞 Hope it all goes well! Thanks for your patience in the meantime.
\n
Wishing you all the best. 🌞
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