Forum Discussion

TonyBu's avatar
TonyBu
Tuning in
2 years ago

Cable Relocation Includes Digging?

So just spoke to customer services and booked in a move of the cable going into the house as its on the wrong side for its use case. It was confirmed by the customer service representative that the technician showing up on the day will be digging the new trench required for the cable move all I have to do is tell them where I need it.

I am now skeptical this is the case, is anyone able to confirm this will actually happen or should I just cancel the appointment given it will be a waste of time if the technician isn't actually going to dig the new trench.

Cable
dig
New line
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    When they came to "dig" the trench for my repull, it was just a case of standing on the spade and wedging the sods apart a bit.  I would say the cable ( no conduit btw) was about 50mm under the sods.  Not what I would call a trench, but it did the job in the end.

    • TonyBu's avatar
      TonyBu
      Tuning in
      2 years ago

      My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible 

      • -tony-'s avatar
        -tony-
        Alessandro Volta
        2 years ago
        TonyBu wrote:

        My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible 

        if a normal tech has been booked you dont stand a chance of that being done - it takes them all their time to bury a cable under soil so your drive will not be disturbed on the day - even if they have put it out to sub contractors i think you will be told its not possible on the day

    • TonyBu's avatar
      TonyBu
      Tuning in
      2 years ago

      Yeah I had the guy come round and he had a spade, but there is no way they were getting any cable anywhere with a spade, so I have managed to speak to a forum team member and there is now an appointment booked, I believe with the subcontractors that dig the lines in the roads etc, so hopefully I get what I need on Monday, otherwise its more escalation and try to get my £25 back

  • jb66's avatar
    jb66
    Very Insightful Person
    2 years ago

    The tech that comes won't be able to do this, we will only be able to rerute the cable from your existing omni box.  You'll need another visit for a repeller to redo the cable

    • TonyBu's avatar
      TonyBu
      Tuning in
      2 years ago

      Exactly what I don't want happening, 6 hours waiting for someone to get back to me on messages and even confirming they could do the digging, knew it was a load of lies. What a waste of time 

  • Anonymous's avatar
    Anonymous
    2 years ago

    They won't charge you, but they will waste your time because a tech booked to move the service will not dig anything.

    • TonyBu's avatar
      TonyBu
      Tuning in
      2 years ago

      May keep the appointment and discuss it with the technician that comes, maybe he can help getting the right service booked

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        Don't get your hopes up.  I believe that sort of "digging" will be with 3rd party contractors, and if you read through these threads, there are not many glowing reports around this. 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    I think ‘trench’ is too much to expect from VM. They just make a slit in the ground and pop they cable in.

    • TonyBu's avatar
      TonyBu
      Tuning in
      2 years ago

      I'm not sure how a few inches into the ground is too much to ask from a service I pay £600+ a year for to come move a cable, never had issue with BT (Sky or Talk talk) coming to move a line into the home.

      I'd do it myself but then they throw a paddy because it's not "their" cable despite it being just the commercial variant of the WF100, can't wait for city fibre to come do things properly, our old property had them and it was a fantastic service start to finish 

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 years ago

        Thanks for reaching out to us TonyBu, and I'm sorry to hear of the confusion caused over the booking of the appointment.

        I'd be happy to take a look into this for you to see if we can have the correct appointment booked in for you, with the assistance from our Field Team.

        Check out the envelope in the top right hand corner for a private message from me.

        Thanks,

        David_Bn

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    You'll need to keep an eye on them when they approach your concrete strips. When a new installation was done for a neighbour here they cut grooves with an edge grinder and patched it over the cable with filler. 

    • TonyBu's avatar
      TonyBu
      Tuning in
      2 years ago

      I'm in the fortunate position of wanting the concrete strips gone, so what they do with those isn't too bad, I'm more concerned with the brickwork being demolished by their drilling haha

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    That's fortunate, you'll just need to avoid damaging the cable when you lay a new drive. 

    • TonyBu's avatar
      TonyBu
      Tuning in
      2 years ago

      got markers paint at the ready haha, i'm hoping I can guide them where I want the cable to run as to make things easier, but we'll see what monday brings

      • Molly_T's avatar
        Molly_T
        Forum Team
        2 years ago

        Hi TonyBu 👋 Thank you for returning to the thread to keep things updated. 

        I can see you are in a PM conversation with my colleague. Please do let them know if there are any further issues or if you require support following the appointment. 

        🤞 Hope it all goes well! Thanks for your patience in the meantime. 

        Wishing you all the best. 🌞