Cable Relocation Includes Digging?

[TonyBu]

So just spoke to customer services and booked in a move of the cable going into the house as its on the wrong side for its use case. It was confirmed by the customer service representative that the technician showing up on the day will be digging the new trench required for the cable move all I have to do is tell them where I need it.

I am now skeptical this is the case, is anyone able to confirm this will actually happen or should I just cancel the appointment given it will be a waste of time if the technician isn't actually going to dig the new trench.

[Adduxi]

When they came to "dig" the trench for my repull, it was just a case of standing on the spade and wedging the sods apart a bit.  I would say the cable ( no conduit btw) was about 50mm under the sods.  Not what I would call a trench, but it did the job in the end.

[TonyBu]

My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible 

[-tony-]

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@TonyBu wrote:

My drive will take a little more than that to dig enough for a cable, it's gravel ontop of compacted clayish soil and there are two strips of concrete that are used for parking the car on that they'll have to go under, so really hoping I'm not taking a day off for no reason and the technician will get there and tell me it's not possible 

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if a normal tech has been booked you dont stand a chance of that being done - it takes them all their time to bury a cable under soil so your drive will not be disturbed on the day - even if they have put it out to sub contractors i think you will be told its not possible on the day

[TonyBu]

No idea what technician has been booked, haven't even had am appointment confirmation yet

What I don't want happening is them coming out and then charging me because the work can't be done

[jb66]

The tech that comes won't be able to do this, we will only be able to rerute the cable from your existing omni box.  You'll need another visit for a repeller to redo the cable

[TonyBu]

Exactly what I don't want happening, 6 hours waiting for someone to get back to me on messages and even confirming they could do the digging, knew it was a load of lies. What a waste of time 

[Jonny-M]

They won't charge you, but they will waste your time because a tech booked to move the service will not dig anything.

[TonyBu]

May keep the appointment and discuss it with the technician that comes, maybe he can help getting the right service booked

[Tudor]

I think ‘trench’ is too much to expect from VM. They just make a slit in the ground and pop they cable in.