Brown box cover

[Thebear22]

Hi there, 

The cover from the brown box outside has blown away in the recent storm. How do I arrange for this to be replaced please?

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Martin_N]

Hi Thebear22,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the omnibox being blown away. 

We can certainly help with getting this replaced. 

I will private message you now. 

^Martin

[mhussain14]

Hi Virgin Media Support

I have the exact same issue and with the wires exposed when it rains I get interruptions with my connection, please could someone help fix this thanks.

Kind Regards

M Hussain

[Alex_RM]

Hi mhussain14,

Thanks for posting, sorry to hear the box outside is damaged.

So I can arrange a technician, I've popped you over a private message to get a few more details from you.

Alex_Rm