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Brown box cover

Joining in

Hi there, 

The cover from the brown box outside has blown away in the recent storm. How do I arrange for this to be replaced please?


Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Thebear22,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the omnibox being blown away. 

We can certainly help with getting this replaced. 

I will private message you now. 


On our wavelength

Hi Virgin Media Support

I have the exact same issue and with the wires exposed when it rains I get interruptions with my connection, please could someone help fix this thanks.

Kind Regards

M Hussain