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Broken outside box

LauraH1
Joining in

I have moved into my house and we have just got around to clearing the weeds out the front and noticed there is no cover to the box. Who do I contact to get this sorted? Thanks 

20240731_111510.jpg

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Client62
Alessandro Volta

You can also report damaged equipment via ...

https://www.virginmedia.com/help/reportingdamage

Beth_G
Forum Team
Forum Team

Hi LauraH1

Thanks for your post, welcome to the Community Forums!

Sorry to see the omni box has no cover, can you please confirm if you are an active customer with us so we can arrange for this to be fixed?

Thanks

Beth