Broken outside box

[Liz7171]

 

 This is the state of my outside Virgin media box. Next door have removed their large hedge and now this mess is on view on the front of my house. The cable is also on show on the street. How do I get this fixed please?

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Akua_A]

Hi @Liz7171 

Welcome to our community forums and thank you for your first post. Thank you for flagging this brown box issue to us. We want to do our best to help resolve this. In this case, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon.

Thanks,

[Akua_A]

@Liz7171 Please let us know how the appointment goes and if you need any further help 🙂

[Liz7171]

The engineer was great! Box all sorted and looking smart and tidy now 😀

[Akua_A]

Glad to hear this @Liz7171 Please do not hesitate to contact us here if you need any further help 🙂