Broken Fibre cable

[Centz]

During some DIY my wife kicked the cable out of the hub and broke the connection. Is this a standard cable from amazon or do I need book an appointment from an engineer?

Thank you  

[Cardiffman282]

You will find cheap "Virgin Media compatible" cables out there but I suggest requesting a no fault call out via customer services on 0345 454 1111 (£25).

[japitts]

What cable is it that you've broken? Post a picture if you're not sure.

The co-ax should be replaced by VM, Ethernet can safely be done yourself.

[nodrogd]

When you phone just say "it broke". No need to tell them why.

Usually small things like this can be passed of as equipment failure & not customer damage, so will be fixed for free.

[Cardiffman282]

Japitts makes a good point. If it is the main broadband cable rather than one of your own ethernet cables I note that you have tagged 5x. If you have one of the new 5x hubs it will have a special cable too (and it's possible both hub and cable need replacing here) so best to mention the 5x if/when you call VM. 

[carl_pearce]

Maybe something like:

https://www.amazon.co.uk/Elfcam%C2%AE-Fiber-Simple-Singlemode-Yellow-white/dp/B08MVBRRF4

[carl_pearce]

Looks like the above is correct:

https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-5-amp-5x-Discussion/m-p/5430480/hi...