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Broadband not available, but office in same building has it

Joining in

Hi Virgin, 

I live in a small apartment block with 1 office on the ground floor and 6 apartments above the office. The office has gigabit fibre via virgin (not dedicated) but the apartments only have ADSL / hit and miss 5g.

I was hoping to have someone investigate if its possible to connect the apartments. 

The office has a different post code but is the same building (with a separate front door), the virgin connection for the office actually enters the building next to the apartment entrance however. 

Happy to provide more details of course, but i saw others on the forum seemed to have some luck getting things looked at. 

Many thanks! 


Very Insightful Person
Very Insightful Person

A VM person will respond here soon and point you in the right direction.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi m_jt,

Thanks for posting and welcome to our community 🙂

I've popped you over a private message to get a few details from you.


Forum Team
Forum Team

Hi @m_jt 

Thanks for sending us a PM with your details. 

We've sent a form to our Back Office team, they'll arrange for a Spotter to be sent out within 10 working days and you'd be contacted after this period. 

Best wishes.

Forum Team

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