Box cover blown away in storm

[felix53]

The cover to my outside box has blown away in the storm and there is no sign of it. There isn't an option for this problem on the phone. Can someone help please?

[Tudor]

Report it as a fault. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[felix53]

Thanks - I did try using 150 on the landline but none of the options were relevant and it didn't give me any opportunity to talk to a person. I've also tried the WhatsApp message route but no reply.  This was my last resort.

[Kully28 · Accepted solution]

I called today and picked a random option and when I got through to an advisor explained the situation. They booked an engineer visit though did try to charge me £25 for it. I refused to pay the charge and said I would leave the wires etc exposed. They waived the fee though not had a confirmation email or text yet!!

[felix53]

Can you remember how to managed to talk to someone? I haven't got that far.

[Steven_L]

Hello felix53,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that your omnibox cover has been blown off in the recent stormy weather. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L