Banging my head against a brick wall

[ogueechi]

Really at the end of my tether with customer services/faults.

Service has been down for ten days and I’ve had 5 technician visits. They keep telling me that someone needs to fix the supply by going up the pole in the street and that the network team need to do this and every time they send out standard technicians who can’t actually complete the work.

Lost count of how much time I’ve spent on the phone with them and I have 100s of messages in my WhatsApp conversation with them. At this point I hope they don’t fix it within the required timescale so I can cancel without paying the early exit fee.

[goslow]

Not sure what the 'required timescale' is that you are referring to for VM's residential services.

For a 'total loss of service' you are eligible for compensation as per

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

The VM forum team should get to your topic within a few days. Sometimes they are able to help relieve the pain of unnecessary VM head-banging.

[Zach_R]

Hi @ogueechi,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having a poor experience with us recently and that you're also having problems with your connection. Are these issues ongoing for you today? If so, when did you last discuss this matter with the team and what have they advised on the matter?

Thanks,