Appointments

[dmci5722]

Hi Is the 8-12 appointment between 8am and 12 lunch or 12 midnight? Thx

[Adduxi]

It is 8am to 12 lunchtime AFAIK.  I doubt if users would be happy to have a technician turning up at 12 midnight 🙂

[dmci5722 · Accepted solution]

Hi many thanks I had re-read my txt message having chosen the 8-12 slot and now at 12:45 i'm gathering its a "no show".  2 out of 2 100% fail my txt said £25 penalty if i'm not in, I bet they don't owe me £50. Thx again.

[Adduxi]

It may be an area fault has been picked up and if so any tech visits will be cancelled. That's standard practice unfortunately. 

[dmci5722]

Hi, I had an appointment for today 8-12 this was confirmed by an automated txt message, so they may have resolved my issue but failed to say!  A communication company that cant communicate who'd of thought it... well that's 4 hrs I cant get back.  Thanks for your help Adduxi.

[jpeg1]

You'll be due compensation for their no-show. 

[dmci5722]

Hi Jpeg1, Adduxi is right at the time of my reporting my issue although all the tests run by Virgin said all services and connections were OK!! that I would need an engineer. It became apparent through a community facebook page the whole village was out for 3-4hrs, poor for something 3mths old. I have since read some thing on my appointment txt that if issues were rectified then appointments will be cancelled and customers notified by Txt or email, still waiting for that. I had hoped the engineer visit could have helped with the issue from the first failed visit. thx again

[jpeg1]

They may have had a good reason to cancel, but you are not a mind reader.

If they didn't actually contact you to cancel and so you had to wait in for them, you should get the compensation. 

[Carley_S]

Hi @dmci5722 

Welcome to the community forums. 

Sorry to hear that you're having service issues at this time and an engineer did not show up as arranged. 

We've not been able to locate you on the systems on our side, are you still having service issues currently since the outage? If so, does our status checker here show any outages affecting you currently? You can also call our status line on 0800 561 0061 or check your My Virgin Media for more information here 

[dmci5722]

Hi Carley. Sorry been away from the desk. No issues regarding the outage and I have since read that if I have an engineer appointment booked they don't come if the issue resolves. Although I have not long retired this was the second half day I waited in and "no show", no email no call just no show. If you are in helpful mood I still haven't got my Volt upgrade I was hoping the engineer could have resolved this at the visit. Dmci