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Address not found

Red_Bluff
Joining in

Hi,

I would like to have Virgin Broadband services but our address (postcode) say not available. My mother on law, who lives next to us has Virgin so I know it is in the area, the problem is we have different postcodes so the system says no.

If possible I would like to speak to an engineer or tech person to see what can be done?

 

1 REPLY 1

VM-Jon
Forum Team
Forum Team

Hi @Red_Bluff 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon


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