I would like to have Virgin Broadband services but our address (postcode) say not available. My mother on law, who lives next to us has Virgin so I know it is in the area, the problem is we have different postcodes so the system says no.
If possible I would like to speak to an engineer or tech person to see what can be done?
Thank you for reaching out to us here, welcome to the community.
There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.
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