routing problems to Google DNS?

[penguin42]

(Manchester, VM broadband wired, everything else is working fine)

It looks like there's some routing problems, only to Google's DNS servers, and I'm failing to resolve any google.com or similar;

traceroute/mtr to the IPs of ns2.google.com ( 216.239.34.10 ) and ns4 ( 216.239.38.10 ) shows it intermittently failing in manc-core-2b-ae93-650.network.virginmedia.net

It's working fine from my none virgin-media connections.

Down-detector is showing a big spike in Google problems centred around Manchester and London, so not just me; not sure if it's only VM or not.

Please forward to someone with a hammer near VMs corp routers.

[Daytrader]

Same issue Trowbridge BA14

[pete_wc]

Same here in Bristol (BS48).  Does anyone from Virgin Media monitor this community?

[PMilne87]

I have the same issue but with Azure MS365 websites that require Single Sign On. Service Status page keeps wanting to reset my router but general connection stability is unchanged. It appears to be a specific DNS issue for select AWS servers. This has now left me unable to work and will likely lose pay due to this. Do you have a fix? 
Wishaw ML2 Area

[JohnF5]

Same problem here in  Trowbridge

[PMilne87]

I have the same issue but with Azure MS365 websites that require Single Sign On. Service Status page keeps wanting to reset my router but general connection stability is unchanged. It appears to be a specific DNS issue for select AWS servers. This has now left me unable to work and will likely lose pay due to this. 
Wishaw ML2 Area

[pete_wc]

I'm on the phone to their support now - they sound perplexed so far!  lol

[Mattyp3]

You’ll be lucky to get through to someone who understands the issue, I raised it in an online chat this morning and even though I asked for it to be raised to an engineer they were adamant it was probably something to do with safe-search settings.

[pete_wc]

Virgin Media support were clueless, they said the problem is with Google.  I explained that Google is fine if I access it from elsewhere, its a DNS/routing issue with Virgin Media but they didn't understand.  I gave up.

[razvanpop]

Yes I spoke with them twice they said is either with me, or something that happens to very few customers. The 2nd guy barely accepted that something wrong can be happening and kept telling me an engineer will come to visit. I would suggest more and more people keep calling them and explain that is their DNS servers that block: Google (Youtube as it is a Google service) Google analytics, Spotify. Otherwise I don't they think they would even try to fix anything

[moloko]

Same problem here (BA11). All works fine when I'm on corporate VPN.