red light on virgin media hub

[retep57]

my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me  that vm say there is no issues the can find when they do a systems check fron there end and the hub does not feel hot at all i have had this hub for many years without any issues like this, can you help me.

[Anonymous]

Forum team will also get to you within a couple of days. 

[Naddix]

Hello!

I’ve got exactly the same problem. 
I’ve done everything that’s been recommended here  including resetting the router. But the red light is still there. 
I’ve tried to call and I’ve been told that the sms has been sent to me, but I haven’t got it. 

what shall I do now?

thank you. 

[Anonymous]

What is the sms due to be about? If it's to confirm the engineer appointment you should be able to find this by logging in to your VM account under the appointments section. You may also need to update your mobile number whilst logged in. 

[Naddix]

Hi!

thank you for your reply. 
the sms should contain the link to the step by step guide of how to resolve the problem 

I never got it. I’ve checked the inbox and I’ve checked my phone number (it’s correct)

I’ve done all the steps anyway. I wonder if there any chance to book an appointment or the replacement equipment through this forum?

thank you. nadia

[tmears]

I had a online chat with virgin who said they would send an engineer out today and credit my account....but no body has shown up!! Rearranged stuff and stayed in....very annoying!!

[Travis_M]

Hi @tmears

Thanks for posting on our community forum and sorry to hear about the issue with your VM hub

I am going to drop you a private message now to collect some information and investigate further, please keep an eye on your inbox for a message from myself.

Regards

[Clairecoops]

Hi,

I'm getting the same issue, just been on the phone to VM & they ran tests apparently everything looks okay. I've had the solid red light for about 2 weeks now.

Can you help?

Thanks.

[nikhil1920]

Hello!

I'm getting the same issue with my Hub 3.  Have restarted the hub but the red light remains on. I've had the solid red light for about 1 week now.

Please can you help?

[Naddix]

I doubt it

No one has helped me so far. I’ve got a red light for a month now I think. Well, it works so far even with the red light. 
but the custom service is notoriously terrible. 

[daryllbyrne]

Hello Vicki,

I have this problem and I've tried the fix. Can you send me a new Hub, please?

Daryll