Try a 30 second pinhole reset of the hub with no ethernet connection.
If it's still red then you need a replacement hub via a VM engineer.
You can call it in on 0345-454-1111 or else wait for the forum team.
Forum TeamHi retep57
Thank you for the update.
As that didn't work, we will need to send you a new hub.
I will send you a private message so we can arrange that for you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Hi Vikki - Forum Team
Haveing recieved your message regarding my problem you wanted to know who the account name is it is me peter and my address is [MOD EDIT: PERSONAL INFORMATION REMOVED] , i hope this information is what you require many thanks for your assistens.
Yours retep57
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Forum TeamHi retep57
Thank you, I replied to your private message yesterday morning.
I would recommend to delete this most recent post please just for security as this is a public space.
Please pop back to me over private message when you can.
Hi
I have a similar problem on my router. It shoes a constant red light, i have tried all the reboots and resets etc but still the same and has been for many weeks now. What can i do
Tim
Call it in as a fault with a view to a replacement hub via an engineer.