"Hmmm… can't reach this page" on new Hub 5

[beardedian]

Received and set up a new Hub 5 yesterday (replacing a Hub 3 following the 18mthly renewal/upgrade of the contract)

Since then, when browsing (on PC with wifi on 5G), I keep getting a 'Hmmm… can't reach this page' ' server IP address could not be found' 

I tend to find that the first page I open will be fine, possibly the second, but after that it get the error. If I then wait around 10 seconds and press F5 the page loads.

Have tried different browsers and users, cleared/flushed setting/dns, etc.

Tethering to my mobile hotspot, and all works fine.

No other changes have been made to the internet/PC/wifi adapter bar the new Hub. 

[Vikki_M]

Thank you for the update.

Please do let us know here how things are after the 22nd. 

Take care. 

[beardedian]

It's been a while, but I have an update.

After two appointments that were missed by the engineer, and 3 visits to look in a hole in the street, I finally got the rewire completed last week from home to the green box.

Surely this means that the issue has gone, yes? Erm, no. It's still there.

Could this be my computer you will be thinking, after all, we have brand new cables from the green box to the house, new wires inside the house, v5 Hub and a new wifi booster.

Well, having tethered my pc to my mobile phone, there is no issue with browsing. Pages load perfectly. Close the browser, connect to the Virgin network, and get the IP Address not found issues.

Could this be, and I believe someone mentioned this last year, that the V5 hub itself is faulty?

It's been over 3 months, please just give me the broadband service that I pay for. 

[Steven_L]

Thanks for coming back to us beardedian and I'm sorry that the re-pull hasn't resolved the issues with your connection. I have looked into this further and we will need another technician. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[beardedian]

To finish the story, the engineer came, he swapped out the router which gave the same issue. By tethering the PC to my mobile internet I proved that the problem was with Virgin systems. He didn't know what to do, aside from I had to 'fix' my computer.

Instead, I bought a router, turned the Hub into modem mode, and now have no issues surfing the web, and my wi-fi speeds have more than doubled.