no internet for over 5 hours now

[BATCH007]

reset box tried everything, it says it's okay but still no net.. over 5 hours can't do anything..

[BATCH007]

please help had no internet for over 5 hours im going insane.

[jbrennand]

Call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[BATCH007]

the issue is my dad's contracted cancelled, he moved out... was gonna get talk talk but we cancelled them so ordered Virgin fibre volt package but not sure if it's ordered correctly for the new home owner because the email address is the same as the old account because they used that email so don't even know if it's been ordered even tho the email for it came through. can't log into the new account holder because the email was the same as the old one for the other user..

[carl_pearce]

Your dad's HUB will not work if you are trying to use that with a new contract?

[BATCH007]

I know mate, none of them understand this because they are old now so I have to deal with it all.. but my mom's signed up with a new account and used the old email address instead of using a new one.. so can't sign in to see if it's worked because it signs into the old account. literally sitting here with no internet and no data trying to sort it all out.. package says it will come next week in email.

[Matthew_ML]

Hey BATCH007, thank you for reaching out and I am sorry to hear this.

I can see you've spoke to the team since this post, did they manage to help at all?

[BATCH007]

this  post needs closing, I just need the welcome lettwr with the new account number and netflix password