Forum Discussion

milkyway1's avatar
milkyway1
Joining in
2 years ago

moving router to another room

hello,

My router was installed at one end of the house and the signal doesn't stretch to the rooms at the other side. Would it be possible to book an engineer to move the router more centrally?

Many thanks,

Rob

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Yes - they charge £25.

    Call it in on the usual fault number and they will book it for you - or a VM person will respond here in a few days.

  • Hey milkyway1, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I am going to send you a PM and we can look at getting this resolved, as mentioned there is a one off charge of £25 for this. Cheers 

  • Glad we have managed to sort this out for you, please do keep us updated on how it goes 🙂