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moving router to another room

milkyway1
Joining in

on ‎26-11-2023 16:59

hello,

My router was installed at one end of the house and the signal doesn't stretch to the rooms at the other side. Would it be possible to book an engineer to move the router more centrally?

Many thanks,

Rob

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

‎26-11-2023 17:02 - edited ‎26-11-2023 17:03

Yes - they charge £25.

Call it in on the usual fault number and they will book it for you - or a VM person will respond here in a few days.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Matthew_ML
Forum Team
Forum Team

on ‎29-11-2023 09:12

Hey milkyway1, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I am going to send you a PM and we can look at getting this resolved, as mentioned there is a one off charge of £25 for this. Cheers 

Matt - Forum Team


New around here?

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Matthew_ML
Forum Team
Forum Team

on ‎29-11-2023 10:02

Glad we have managed to sort this out for you, please do keep us updated on how it goes 🙂

Matt - Forum Team


New around here?

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