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hub 3.0 - solid red light - intermittent WIFI

danzammit93
Joining in

on ‎07-02-2024 16:03

Hub 3.0. has been showing a solid red light for the past week and since this started the WIFI has become intermittently slow. 
Other posts on here suggest that a solid red light is overheating, I've spoken with the support team on the phone and was told to reset the hub, is this going to work?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎07-02-2024 16:07

It's part of the troubleshooting process.  If the red LED persists after this, a Hub swap is generally done.  It is a risk to have a faulty overheat warning light.

Wait here a couple of days for a VM Mod to pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

on ‎08-02-2024 10:48

Hello danzammit93

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your hubs red light.

Can you ensure the hub is away from any direct source of heat and in a well ventilated place.
I'd like to take a look into this for you, as we will need to get this swapped.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

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