help me bad broadband

[helpme111]

For weeks ive had the slowest intertnet i have hub 5. 

I stream for work and its now affecting my work as i can't stream my internet is always dropping, sometimes upload speed of like 1 or less

Reset my router atleast 20 times, no change, mmoved router closer to laptop away from fridge etc, no change

Use a ethernet cable, no help 

current speed= 

ping= 31.5ms

 

Jitter

19.4ms

Download 42.4 Mbps

upload 17.7Mbps 

my jitter and ping is always super high, this current speed is a good one lol, anyways called virgin who tolsd me to reset the router done that no help. i am at my witts end 

this is my current staus 

30 Jun 22:48:05	notice	system.syscfg commit to store
30 Jun 22:52:01	notice	system.syscfg commit to store
30 Jun 22:50:30	notice	Gateway ipv6 address is empty
30 Jun 22:48:41	notice	GUI Login Status - Login Success from LAN interface
30 Jun 22:39:48	notice	Gateway ipv6 address is empty
30 Jun 22:48:04	notice	GUI Login Status - Login Fail from LAN interface
30 Jun 22:45:09	notice	Gateway ipv6 address is empty
30 Jun 22:53:32	notice	system.syscfg commit to store
30 Jun 22:02:19	notice	Gateway ipv6 address is empty
30 Jun 22:52:01	notice	system.syscfg commit to store
30 Jun 22:55:51	notice	Gateway ipv6 address is empty
30 Jun 22:54:25	notice	system.syscfg commit to store
30 Jun 22:34:27	notice	Gateway ipv6 address is empty
30 Jun 22:53:32	notice	system.syscfg commit to store
30 Jun 22:54:25	notice	system.syscfg commit to store
30 Jun 22:23:44	notice	Gateway ipv6 address is empty
30 Jun 22:18:23	notice	Gateway ipv6 address is empty
30 Jun 22:29:32	notice	system.syscfg commit to store
30 Jun 22:26:48	notice	system.syscfg commit to store
30 Jun 22:07:41	notice	Gateway ipv6 address is empty
30 Jun 22:13:02	notice	Gateway ipv6 address is empty
30 Jun 22:26:48	notice	GUI Login Status - Login Fail from LAN interface
30 Jun 22:28:13	notice	GUI Login Status - Login Success from LAN interface
30 Jun 22:29:05	notice	Gateway ipv6 address is empty
30 Jun 22:29:31	notice	GUI Login Status - Login Success from LAN interface
30 Jun 22:27:38	notice	GUI Login Status - Login Fail from LAN interface
30 Jun 22:27:39	notice	system.syscfg commit to store
30 Jun 22:26:49	notice	system.syscfg commit to store

any help would be amazing 

[helpme111]

Checking WiFi Connections

If you still think something is wrong, please check the following:

1

The temperature of your Hub 5x is normal.

2

Your broadband connection is working.

3

Gateway IPv4 address is valid.

4

Gateway IPv6 address is not valid.

5

Your broadband connection is ready.

6

There is no telephone service.

7

The device has low signal strength, please move it closer to Hub 5x.

8

Please place your WiFi device near the Hub 5x. 

im using a ethernet cable, the router is aprox 10 feet away from my laptop

[Client62]

"Gateway ipv6" -  Is this a UK or ROI installation ?

[Adduxi]

With IPv6 I would suggest it’s VM IE. The OP will need to contact https://www.virginmedia.ie/contact/

[Gareth_L]

Hello helpme111

Thank you very much for joining our Community.
Can I just apologise for loss of service.
We can run a few tests from here and check on your equipment.
Sadly it's not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L

[helpme111]

uk

[helpme111]

all they do is reset my broadband they are useless 

[helpme111]

ving same issue

[Robert_P]

We can see you're in a Private Message with my colleague Gareth_L, they have offered support via the PM and we'd recommend reaching out there for further support.

[helpme111]