Wired Booster (PG-9073LG-VM model) sparking/smoking

[YOUNGMML]

Hello - after returning to an unoccupied home, I switched on my VM Wired booster and was alarmed to have it emit sparks (fairly excessively) and smoke until I interrupted the power supply at the mains to carefully remove it from the wall socket. 

Can you please explain the process for me to discuss what happened/engage with a VM team member? I'm pretty concerned as you would imagine.

[jbrennand]

These are known to have this issue.  

See this     https://community.virginmedia.com/t5/Networking-and-WiFi/Booster-popped-with-smoke-coming-out/m-p/55...

Unplug and remove it right now.  A VM person will respond soon and ask you to return it to them - you should get a Pod replacement

[legacy1]

Yup I would say don't use it any more

[Client62]

Below would be the current equivalent, it may be worth considering if VM Pods which are a fully locked down to your VM Hub Wi-Fi Repeater that enforces use of a single SSID does not suit.

https://www.toolstation.com/tp-link-av1000-gigabit-powerline-ac-wi-fi-kit/p58255

[Cardiffman282]

Do please report this very serious incident to Trading Standards https://www.tradingstandards.uk/consumer-help/ 

Also see https://www.ispreview.co.uk/index.php/2024/09/safety-concerns-raised-over-virgin-media-uks-legacy-wi... 

[Vikki_M]

Hi YOUNGMML,

Thank you for your post and welcome to our community.

We're very sorry to hear about the issues you've had with the pod.

I'll send you a private message now so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can.