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mn5's avatar
mn5
Joining in
2 years ago

Booster sparked and smoked and now cannot get a replacement

This has also happened to me, the booster sent a huge spark and then an acrid burning smell, luckily I was there and plugged it out, very real fire hazard, I cannot get Virgin to send me a replacement, I reported this to them when it happened a couple of weeks ago over the phone and they wanted to charge me for a replacement even though this is due to obviously faulty equipment which is not fit for purpose. I've searched online and can see this has been reported by other virgin members multiple times, I cannot get a good signal downstairs now, I just want a replacement, is there any help from Virgin available?

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  • mn5's avatar
    mn5
    Joining in
    2 years ago

    I've searched online and can see this has been reported by other virgin members multiple times, I cannot get a good signal downstairs now, I just want a replacement, is there any help from Virgin available?

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      I have just sent you a private message, please response when you can do. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey mn5, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this.

    Let me send you a DM and we can look at getting this fixed right away for you.

    Please do keep an eye out for it.