Wifi pods
I have a VM Hub4. I recently changed my package and am now getting 250Mb download(verified). However I have for a long time been getting a very poor signal in rooms other than the one in which the h...
Forum Discussion
Thanks for this. I do have long and bitter experience with VM!
I have been told that I am entitled to get these for free, so that should be ok(unless this is just another pack of lies from VM)
Hi davidtrickett,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm very sorry to hear that you're having some trouble with your Wi-Fi signal in certain areas of the home. It's correct that the problem and speeds would need to be assessed before we can determine if a Pod would be beneficial to alleviating the problem.
I've taken a look over things on our systems and I'm unable to detect any faults currently, though this doesn't necessarily mean that you're not experiencing a problem.
Would you mind just clarifying for me what the outcome of the tests/scans are in the areas of the home when you use the Connect App? Your speeds to the router are important of course, but we need to know what's happening in those affected rooms.
Thanks,
Hi Zach
Thanks for coming back to me - it is refreshing actually to get a comprehensible response from VM!
Firstly the Connect app does not work. It just tells me that it can't find the hub, although everything else indicates that I am connected, both on the phone and other devices.
A bit of background - the only device I use outside the room in which the hub is located is a streaming radio. Since this is in the bathroom it is of course battery powered.
Download speed is not really an issue, but it regularly cuts out, sometimes for a considerable period.
There are power sockets nearby which should be near enough for a Powerline device - assuming that is what your "pods" are.
I have three WiFi channels - 2.4G, 5G and Guest.
The flat is laid out South-North as follows:
Front room
Bed 1
(4 steps down)
Toilet
Bathroom
Kitchen
Bed 2Using Samknows I get the following results:
Front room Router 274 Device(phone) 262
Bed 1 similar
Toilet Router 274 Device 108
Bathroom Router 274 Device 19
Kitchen - after around 10 minutes no signal detected. My net meter shows a signal strength of -80dBm for 2.4g - it cant see the 5g at all.In view of this there seemed little point in trying the back room.
I might add that when WiFi first came in many years ago - for my sins I have been a VM customer since it was Cable London -(not a clue which model hub) I did have some sort of signal in the kitchen, but since the various new hubs have come in there has been no usable signal at all.Finally there is another issue which may not be in your area - if that is the case please refer it as appropriate:
As part of my new package I now have your new 360 STB. On one occasion it failed to send any signal to the TV. In the end it came back only after I had disconnected the power and reconnected. I found that it had continued to work recording etc, In view of my restricted mobility this was something of a challenge. I suspect that it has also failed to record scheduled programmes but I cannot yet be sure.
Surely this should not happen with a(supposedly brand new)STB?
- Gareth_L
Forum Team
Hello davidtrickett.
Thank you very much for your reply.
It really does help having a thorough and comprehensive explanation.
Looking at the above it appears that you have split the bands to 2.4G and 5G.
If we were to order the first pod for you. They will only work if channel optimisation if switched on at the hub.
So basically the Hub will always be working to give the best signal possible for each device connected.
The pods are mains powered and just boost the signal from the hub. They also have an ethernet port underneath if you needed it.
Gareth_L
Hi Gareth.
And it really does help to get a sensible response from someone at VM who seems to know what he is talking about and can speak English - a rare thing for VM!
So can you arrange for one to be sent out please? The only important issue is that I can have a reliable signal in the bathroom - I seldom need connectivity in the kitchen or the back room, and when I do mobile data on my phone is sufficient. I am confident that nearby mains sockets will provide a good signal.
Can you get account and address information from my forum registration or do you want me to give them to you(via PM of course)?
Incidentally I was told that my package entitles me to have this free of charge - can you confirm this please?
Thank you.
David Trickett
