Wifi Pods not connected to replacement router

[itschrissi]

Hi,

We had a engineer visit us on Wednesday and they changed our router (third one since we joined Virgin in July) the 3 wifi pods we have in our home no longer work as they are still paired to the previous router. I had the same problem when we got our second router and after hours of speaking to customer services, i eventually went though to cancellations and they organised for someone in the back office to pair the pods for me to be able to get everything back on line. This time I have spoken to customer services for at least an hour every night since Wednesday and been give two separate work numbers and told that the pods will be paired within 24 hours on three occasions but they are still off 5 days later. Is there anyone that can get these pods back online? We live in an old building with really thick walls so without the pods the only room with wifi is the roomn where the hub is located, this is causing all sorts of problems.

Many thanks
Chrissi

[Client62]

If the VM Pods were a stock pick the recommendation would be : AVOID

[jbrennand]

Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number