Wifi Pods and VM connect App

[jdoherty76]

Hi folks. I'm sure this has been answered before, but for the life of me I can't find it. The leaflet with the WiFi pod informs one that you can use the VM connect app to check the status of the pods? I can't see anything within the VM Connect that actually allows you to see the status of the pods and whether they are working or not. It doesn't help that the pod doesn't display any light to indicate activity. Can anyone show me how to check the pod through the VM connect app?

I'm on the correct package and want to order another pod as the signal in the front room (large concrete house, lots of walls) how do I actually order this under my contract?

Thanks JD..

[jdoherty76]

I forgot to attach the leaflet from the Pod indicating that the VM connect app can check the pod. Please find attached. JD 

 

[univ0754]

I’m having precisely the same problem with my new Pod. 

[Harley2017]

Hi

my pod was working just fine but over the last few months I’ve experienced some issues…..it flashes green and then I get a blue dot before it resets itself!!!!

 I spoke with someone about this issue on a PM and was advised to move it closer to the hub but the issue has persisted overnight! 
What I don’t understand is how it was working fine for months and months and only recently started being temperamental.

[jdoherty76]

Thanks for the responses. My point is that the pods may be working and everything's fine. However there doesn't appear to be any way to actually check the health of the pod. I used TP links before the pod. They had plenty of lights to indicate the state of the plug. ie. Green, Amber, red etc. So you know at a glance where you were. The VM pods just sit blank. It would be helpful if they could be diagnosed easier. Is all I'm saying. Any advice greatly appreciated. I have seen responses like take pod out and run speed test etc. This is obviously missing the point. It's a piece of hardware and should be able to be tested in-situ and without a networking degree. Thanks JD

[David_Bn]

Thanks for reaching out to us @jdoherty76, and welcome back to our Community Forums!

Sorry to hear that you're currently unable to view the pods in your Connect App.

Can you please confirm if all updates on both your device and the application have been completed?

Alternatively, it may be worth logging out of the application and back in to see if the pods appear.

Thanks,

David_Bn

[jdoherty76]

Thank you David. How should the pods appear on the app. Everything is up to date as far as I know. When you mean updated do you mean the VM connect app as there's no way I can see how the pods could be updated?  Any advice appreciated?

Plus I would like to apply for another pod as it would be available given the package I have. How do I go about this please?

John

[jdoherty76]

An update David. I can now see the pods. Thank you. One strange thing is a can see 3 TP link devices. 2 that I don't use and 1 I want to replace with a pod to keep everything consistent. Can I delete these or get rid of them as I certainly don't have them plugged in anywhere? See attached photo. John

[jdoherty76]

 

[Kath_P]

Hi jdoherty76, 

Thanks for coming back to us on this. We're glad the pods are showing now. 

If the TP Links are not plugged in then you can remove these in the app. In terms of adding another pod,  a third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. 

I've run most of the checks at this end but to complete them, I need you to complete some checks at your end now. Please open the Connect  App and select the Broadband option from the bottom menu. This will display the My Devices page. Tap the WiFi symbol in the center of the screen to change to the My Network screen. This screen will show you how many devices are connected to the Hub/each Pod. Tap on a Pod for more information and then tap Connection from this list. 

If fair is showing, this indicates that the Pod may not be in the optimum place for performance. It is advised that you choose another location in the home, allow 2-3 minutes for the Pod to reconnect (wait for the light on the Pod to stop flashing) and then re-open the app and try again. 

The app can be refreshed from the My Network or My Devices page by dragging downwards from the center of the screen. Tap Let's improve it to progress to the Refresh WiFi screen. (Note: Refreshing the WiFi can take up to 15 minutes.) Placement Tips can be used to help you decide where to try placing the Pod within your home. 

Once all this has been done, it should advise whether a 3rd pod will help. If so, please screenshot this and post here and we'll be able to order the next pod for you. 

Many thanks,