Forum Discussion

Jacks55's avatar
Jacks55
Joining in
2 years ago

WiFi pods - keep disconnecting

My WiFi pods keep going offline & I have to reboot hub to connect them each time.  How can I fix this problem?     [MOD EDIT: Subject title changed for clarity]
Ashleigh_C's avatar
Ashleigh_C
Forum Team
2 years ago

Hi there Jacks55 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing these issues and a big thank you to Adduxi for their help so far. Can I ask if you have been able to try their advise and move the Pod at all? 

Jacks55's avatar
Jacks55
Joining in
2 years ago

Hi, moving the pods makes no difference.  When I reboot the hub they connect for a couple of days then go offline again.  The boy way to reconnect is to reboot again.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi Jacks55, 

    Thanks for coming back to us on this one. We're sorry to hear that moving the pods hasn't helped. 

    It can take a few attempts to get things spot on. This link will help you to diagnose any issues and will give step by step instructions on how to resolve them. 

    Let us know how you get on with them. 

    Thanks,