Forum Discussion

Dervish4182's avatar
Dervish4182
Tuning in
8 months ago

WiFi pods are absolutely rubbish

I have 1 gig volt with one pod. Both wired and wireless are only delivering 7 meg in the back bedroom of a two bed terraced house.

The connect app useless as it says no problems then says it can't see my hub and when trying to factory reset I wait twenty minutes and nothing happens.

Problems always seem to occur around 6 to 7pm in my area.

Please don't tell me to go to Samknows as I can't even get there on my desktop. This is through a ethernet connection as well, so your engineers magic wand is irrelevant.

Before you try blaming my wiring I had two TPLink network plugs working flawlessly before tonight.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    8 months ago

    So you tested by wire without TPLink network plugs?

    • Dervish4182's avatar
      Dervish4182
      Tuning in
      8 months ago

      Yes removed the TPLink plugs, replaced with the VM pod and connected via ethernet.

      Also when I checked 3 hours later the VM pod was so hot I could hardly touch it.

      These things are dangerous I will be reporting to Trading Standards.

  • Dervish4182's avatar
    Dervish4182
    Tuning in
    8 months ago

    So I've managed to fix the network plug issue by doing a factory reset on the hub5. Now getting 150Meg down and 100 up. Shouldn't be necessary to do this but handy to know if it happens again.

      • Dervish4182's avatar
        Dervish4182
        Tuning in
        8 months ago

        I'd like to thank Zach_R for all the help he has given.

        However due to VM total lack of customer service I am leaving.

        Logging a complaint and being referred to a chat bot is the laziest option I have ever seen.

        FYI I work for a major UK bank and would be hauld over the coals if I responded to a complaint like this.

        Goodbye all and look elsewhere. Getting the same package, better router and no price rise for 18 months at £35.