WiFi pod not extending

[svinodks]

My WiFi pod has gone crazy even the room it’s in is not having fair WiFi signal. I expect this is faulty. Can I have any support to check whether it’s doing its job.

many thanks

[Client62]

Is the VM Pod located where there is no usable signal from the VM Hub to repeat ?

A simple test is turn off the VM Pod, if your mobile / laptop would not work well at the position of the VM Pod,
the VM Pod is too far from the VM Hub to function.

[Adduxi]

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@Client62 wrote:

Is the VM Pod located where there is no usable signal from the VM Hub to repeat ?
<snip>

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I often wonder if this simple piece of advise is contained in the packaging that is sent with the Pod?  It would make life so much easier .......

[Ilyas_Y]

Hey @svinodks Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the WiFi pod.
Are you able to confirm if the pod is placed midway between the hub and the WiFi affected area?

Have you used the VM Connect app to see where the best location is for the pod?

Kind regards,
Ilyas.

[svinodks]

Hi ilayas

yes I did use the VM connect App. Previously It used to get me the signal boosted to all corners and now it doesn’t and also devices are dropping frequently from WiFi too.

is there a way to reset the WiFi pod and see whether it’s bringing the WiFi signals as before?

[Steven_L]

Thanks for coming back to us svinodks, are there any lights showing on your hub at the moment? This can help us determine if the pod is still connected to your hub as it was before, if there is no light the pod is connected to the hub. Have you tried turning the pod off at the power supply and back on, this can sometimes refresh the pods connection to your network.

Kind Regards,

Steven_L

[svinodks]

Thanks for the response Steven Yes I did power off removed pod from socket. Disconnected/remove from hub and reconnected. The status in VM connect shows it’s connected but unfortunately the signal strength is poor. This is where it made me think that pod could be faulty.

i did also rebooted the pod using vm connect.

regards

Vinod

[Carley_S]

Are you able to run a speed/quality test in the room where you have the pod to see if you're still getting a good signal throughout the day?

Checking the systems at our side we cannot see any issues that might be causing this and the pod looks to be working with devices connected. 

Do you find this happens at certain times of the day or when multiple people/devices are connected? 

Looking for a pattern for if the issue is intermittent might be harder to pinpoint the issue when all is working fine.