WiFi pod not connecting

[svinodks]

WiFi pod (White) was working for a year but suddenly gone offline did try restart hub switching off pod for some time. All troubleshooting steps didn’t help to resolve the problem.

still WiFi pod is offline.

need support to resolve the issue.

[Sabrina_B]

Hi @svinodks 👋.

Thanks for reaching back out to us, Apologies for the issues you are having with your pod. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina

 

[Sabrina_B]

Hi @svinodks 
 

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your connectivity issues – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
 

•    The technician diagnoses the faults as not being caused by our network/equipment 

•    The technician discovers that the fault or problem relates to your equipment

•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Sabrina